Privacy Policy for app.renttoday.co.ke

Last Updated: 01/01/2026

1. Introduction

Rent Today Ltd ("we," "us," or "our") values your privacy and is committed to protecting your personal data when you access our Property Management Platform (the "Service"), accessible via [https://app.renttoday.co.ke] or interact with any of our services in a lawful, fair and transparent manner, in line with the Data Protection Act (“the Act”).

This privacy notice informs you how we collect, use, share and protect your personal data in accordance with the services we provide, and therefore request our users to read and understand the same from time to time. It applies to all our employees, landlords, agents and their tenants, and service providers.

2. Information We Collect

We may collect and process the following categories of personal data, either directly or indirectly for purposes of facilitating property management and connecting landlords, tenants, and service providers:

Information Provided Directly:

• Identity and contact details: Name, Gender, Postal address, National ID/Passport Number, photos, phone number and email address;
• Property information: LR Number, Location & Georeferencing data, House Numbers, Photos;
• Financial information: Bank account numbers, credit card numbers, mobile money details, credit history;
• Inquiry information, surveys and feedback about the service;

Information Collected Indirectly (Automatically):

• Device location details: IP addresses, MAC addresses, location data (precise location where the user agrees);
• Browsing information: cookies and tracking technologies, domain name, log data;
• Usage and history information: data analytics, trends, details of the accessed properties;

3. How We Use Your Information

We use your information strictly for the following purposes:

Service Maintenance:

• Account registration and management;
• Operate and monitor service features;
• Track property details and listings; and
• System security and fraud detection.

Communication and Feedback:

• Seamless interactions between property owners, agents and other service providers;
• For rent reminders, receipting, account reconciliations, and maintenance updates;
• Handle marketing and advertisement communications;

Statutory Compliance:

• Due diligence requirements, financial reporting and tax computation, amongst others.

4. Lawful Basis for Processing

We shall rely on any of the following bases to process your personal data:

• Consent: as per our Service’s Consent Form. You may withdraw consent at any time by contacting us (see Section 10);
• Contractual obligation: in accordance with our terms and conditions;
• Legal Obligation: to comply with the relevant statutory requirements; and
• Legitimate Interest: to enhance the delivery, quality, and effectiveness of our Service.

5. Your Rights

You have the following rights under the Act:

• Right to be informed that we are collecting your personal data;
• Right to access your personal data and information on how we process it;
• Right to request correction of inaccurate or incomplete data;
• Right to request erasure of your personal data, subject to legal obligations;
• Right to object and withdraw consent; processing may continue if legally justified;
• Right to request restricted processing, subject to obligations; and
• Right to request transfer of your personal data in electronic format.

6. Retention of Information

Your personal data will be retained only as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, regulatory, archival or reporting obligations.

However, transaction data shall be retained for 7 years as required by Kenyan Tax Laws, while account data shall be retained for as long as your account is active. Upon account deletion, data is anonymized or deleted within 90 days, unless legal obligations require otherwise.

Transaction Data: Retained for 7 years as required by Kenyan Tax Laws.

Account Data: Retained as long as your account is active. Upon account deletion, data is anonymized or deleted within [e.g., 90 days], unless legal obligations require otherwise.

7. Data Security

We implement technical and organisational measures to ensure the confidentiality and integrity of your data, including access controls, encryption, and secure handling protocols.

8. Disclosure of Information

Personal data may be disclosed to third parties only when necessary for legal compliance or as permitted under the Act.

9. Cross – Border Data Transfer

Where personal data is processed outside Kenya, we will implement safeguards, seek informed consent, and only transfer when necessary.

10. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: data@renttoday.co.ke

Phone: 0797285862

Physical Address: [Eldoret, Kenya]